GDPR Compliance

Last updated: September 2024

Our Commitment to Data Protection

thicket-ware is committed to ensuring the security and protection of personal information that we process. We provide a compliant and consistent approach to data protection, supporting the rights of individuals as set out in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

thicket-ware acts as a Data Controller for the personal data we collect and process. This means we determine the purposes and means of processing personal data.

Our contact details are:

thicket-ware
47 Gloucester Road
Bristol, BS7 8AA
United Kingdom
Email: [email protected]

Data Protection Principles

We adhere to the principles relating to processing of personal data set out in the UK GDPR. Personal data must be:

• Processed lawfully, fairly, and transparently: We have legitimate reasons for collecting your data and do not process it in ways that are unduly detrimental.
• Collected for specified, explicit, and legitimate purposes: We only collect data for defined purposes and do not process it in incompatible ways.
• Adequate, relevant, and limited: We only collect the minimum data necessary for our purposes.
• Accurate and kept up to date: We take reasonable steps to ensure data accuracy and correct inaccuracies promptly.
• Kept for no longer than necessary: We retain personal data only as long as needed for the purposes collected.
• Processed securely: We implement appropriate technical and organisational measures to protect personal data.

Your Rights Under GDPR

The UK GDPR provides individuals with the following rights:

Right to Be Informed

You have the right to be informed about the collection and use of your personal data. We provide this information through our Privacy Policy and this GDPR page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

You have the right to request that we correct any personal data you believe is inaccurate or complete any information you believe is incomplete.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, including when the data is no longer necessary for its original purpose or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to request that we transfer your personal data to another organisation, or directly to you, in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights related to automated decision-making, including profiling. We do not currently use automated decision-making processes that would affect you significantly.

Exercising Your Rights

To exercise any of your rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month, though this may be extended by a further two months for complex requests.

Data Breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected individuals without undue delay.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.