thicket-ware - Privacy Policy

Last updated: September 2024

Introduction

thicket-ware ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Name, email address, postal address, and other contact details you voluntarily provide when filling out forms on our website or communicating with us.
Service Information: Details about the garden services you enquire about or receive, property information relevant to providing those services.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.

How We Use Your Information

We use the information we collect in the following ways:

To respond to your enquiries and provide requested services
To send you service-related communications
To improve our website and services
To comply with legal obligations
To protect our rights and prevent fraud

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing necessary for our legitimate interests, provided these are not overridden by your rights and interests.
Consent: Where you have given consent to the processing of your personal data for specific purposes.
Legal Obligation: Processing necessary to comply with a legal obligation.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on the context of the information and our obligations.

Your Rights

Under data protection law, you have rights including:

Access: You can request copies of your personal data.
Rectification: You can request that we correct inaccurate or incomplete information.
Erasure: You can request that we delete your personal data in certain circumstances.
Restriction: You can request that we restrict the processing of your data.
Portability: You can request that we transfer your data to another organisation.
Objection: You can object to our processing of your personal data.

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

thicket-ware
47 Gloucester Road
Bristol, BS7 8AA
United Kingdom
Email: [email protected]